Support for learners
We are ready to support your learning and help you to achieve your goals.
How we support learners
We are a dyslexia-friendly organisation and focus on helping you finish your training.
Get in touch to discuss how we can support you.
Email: [email protected]
Phone: 0800 20 80 20
We can support you with resources
- We use easy-to-read, dyslexia-friendly resources.
- We can send you resources in PDF format, so that you can use Read Aloud on your computer if you struggle to read.
- We offer useful advice in ‘Helping You Succeed' [PDF, 2.23MB], a booklet developed for Primary ITO learners.
Mental Health Support
Maintaining a good level of well-being can be challenging, and sometimes you need support and guidance from health professionals to help get you through.
We offer work-based learners access to a free counselling service. This service is provided throughout New Zealand by Vitae. You can learn about them here vitae.co.nz.
As well as being free, it’s completely confidential and available 24/7. You can choose your counsellor, and appointments can be conducted online or by telephone.
To make an appointment, book here Te Pūkenga - Work Based Learning - Counselling Referral Form or call 0508 664 981 – the phone lines are available 24/7.
This service is being made available with support from Te Whatu Ora Health New Zealand (TWOHNZ).
Te Pae Ora
Visit Te Pae Ora, the Te Pūkenga wellbeing hub, available to all ākonga (learners) here.
We have people to support you
In many areas we offer study nights. Primary ITO staff, a tutor, and a mentor will be there to help you with your assignments.
Mentors
With the support of a Literacy Aotearoa, we can allocate a mentor to help you through your training.
Talk to your Training Advisor if you have any form of neurodiversity or learning barriers which make your learning more difficult.
We can support you in other ways
- We offer free online dyslexia screening to learners who want it. Contact us for more info or to register for screening.
- We can ask your tutor if they can potentially assess you verbally for some assessments if you find writing difficult.
- We offer advice on using apps and technology to help with your reading and writing, for example, speech-to-text apps, Microsoft Dictate, and Read Aloud.
Pathways Awarua — a free and fun way of learning online
Rural Youth and Adult Literacy Trust (RYALT) — a non-profit organisation helping adults and teenagers in rural areas or who are otherwise isolated. We offer free tuition for literacy and numeracy, by phone or Skype.
Support your staff to learn Kiwi English
English Language Partners New Zealand supports your trainees to learn Kiwi-speak, from morning 'Hello' to the frequent 'Yeah, nah'!
The online programme can be very helpful to anyone unfamiliar with Kiwi slang.
Let us know if you're interested. We will be in touch when there is a programme. Learners improve their English listening, speaking, and comprehension skills.
Topics include:
- Learn Kiwi slang and workplace language
- Understand your manager and co-workers
- Learn to communicate socially in English
Learner Assessment Rights
As a learner, you are entitled to:
- Guidance from your assessor about what you need to do to complete your assessment.
- Support for your assessment needs, including alternative assessment methods. An example of this is reading and writing support for dyslexia.
- Support from your workplace to build sufficient knowledge and practical skills through on-job training and coaching in preparation for your assessment.
- Complete your assessments in any of the three official languages of New Zealand, i.e. English, Te Reo, or NZ Sign Language.
- Timely assessment and competency feedback from your assessor.
Appealing Assessment Competency Outcomes
If you believe your final assessment competency decision is inaccurate, you should first discuss your concerns directly with your assessor and / or Training Adviser. If they cannot resolve your issue, you can lodge a formal appeal using the form below. Primary ITO’s Academic Integrity Manager will investigate your appeal and let you know the outcome.
Assessment Competency Decision Appeal Form
Please fill in all the information requested. This will enable us to process your appeal as quickly as possible.
Contact us
For more information on learner support, please contact:
Mel Weston – Learning and Language Co-ordinator
Email: [email protected]