We'll help you to grow the skills of your staff, with our on-job training programmes, support and resources.
The Government is committed to investing in on the job training to support our skills pipeline in New Zealand. Below are the fundi...
Resources and support for our Assessors in Primary Industries.
Resources and support for Workplace Verifiers.
Find the right programme for you or your staff.
Download and read our enrolment forms and terms and conditions documents.
Looking for staff, or searching for your next opportunity? Check out the new Primary ITO Jobs Board
There are a few good reasons to train your team. Check out what some of our employers had to tell us about the value of training.
Welcome to Pathways into Primary Industries (PIPI). We’re connecting Kiwi career seekers with employers across the primary industr...
If you’re interested in enrolling with us, this page tells you about eligibility, how to enrol, what support you can get, and more...
We are ready to support your learning and help you to achieve your goals.
Find out what each different sector could offer you and about job opportunities.
Check out what a few of our learners had to tell us about the value of training.
We help students to take their first steps towards an exciting career in the primary industry, and support schools too.
We teach our unit standards with the ‘real world’ in mind, so students can apply what they have learned at school when they work i...
Primary ITO aims to help New Zealand’s primary sector flourish by growing people’s skills. We lead work-based education and traini...
Read about the senior executives at Primary ITO
Our Strategic Intent and Annual Report documents.
Here’s your chance to help people and businesses thrive.
Primary ITO has joined Te Pūkenga, New Zealand’s largest tertiary education provider.
Supporting professional development in the dairy manufacturing and meat processing industries.
This policy describes how we expect our staff to behave with clients and how we resolve written client complaints.
On this page:
- Our code of client rights- Our promise to clients- How we resolve written complaints- How you can appeal
You have the following rights when you’re our client.
The right to complain. You can complain any way you prefer, but our complaint resolution process below will only apply to written complaints.
Email: [email protected] — include the word ‘complaint’ in the subject line
The Complaints Officer
Primary ITOPO BOX 10-383The TerraceWellington 6143
We'll tell you in writing when we receive your complaint. Within 10 working days of our acknowledgement, we will tell you one of two things:
— whether we think the complaint is justified, the reasons for our decision, and any actions we’ll take and how much longer we need for the investigation — if we need more than 20 working days, we’ll explain why and tell you how often we’ll update you.
How we investigate the complaint depends on the nature of the complaint. We may do any or all of the following:
When we finish investigating, we’ll write to you and discuss all the parts of your complaint. We may also outline what we’ll change to correct or improve the issues highlighted.
If you’re dissatisfied with how we resolve your complaint, you can appeal to the Chief Executive. You must:
The Chief Executive’s decision is final.
If your complaint is about any of the following issues, you can complain to the relevant agency.
If your complaint is about one of these issues
Contact this agency